SmartStick Limited Warranty

Version 1.0 — Effective September 27, 2026.

Who provides this warranty

Excelscion Analytics LLC, 1414 Whittle Ct, Martinsville, VA 24112, provides this limited warranty. Contact support@excelscion.com or write to that address for warranty assistance or a paper copy of this warranty. Contact us before sending a product; the correspondence address is not authorization to ship a battery-containing product.

Product, coverage and period

For the original retail purchaser of a new SmartStick purchased from Excelscion or an authorized seller, we cover defects in materials and workmanship for 12 months from delivery. Coverage includes the integrated rod, housing, electronics, battery and supplied charging cable. Ordinary battery aging is distinguished from a defective battery; battery defects are not excluded merely because the battery is a consumable component.

Warranty service is available in all 50 U.S. states and Washington, D.C. This voluntary warranty does not provide service in U.S. territories or outside the United States. These territory limits do not remove rights or remedies provided by applicable law.

What we will do

For a covered claim, Excelscion will, at its choice and subject to applicable law, repair the product, replace it with an equivalent product, or refund the product purchase price and applicable sales tax. Covered parts and labor are free. We pay authorized shipping both ways within the warranty territory. We will arrange an appropriate alternative when the product cannot safely be returned through ordinary shipping.

A repaired or replacement product is covered for the remainder of the original warranty or 90 days after delivery of the repaired or replacement product, whichever is longer.

We will complete the covered remedy within 30 calendar days after receiving the product and the information reasonably needed to assess the claim, or after confirming a return is unnecessary. If repair or replacement cannot be completed within that period, we will offer a refund or, with your agreement, a revised completion date. This does not extend any shorter deadline required by applicable law.

What is not covered

This warranty does not cover loss, theft, ordinary wear, cosmetic changes that do not affect function, or normal battery-capacity reduction from use and aging. It does not cover damage caused by accidents, crushing, overload, misuse, use outside published limits, submersion beyond the stated water-exposure limits, improper charging or care, or improperly performed modifications or repairs.

Water resistance requires the silicone charging-port plug to be fully seated during rain or splash exposure. This warranty does not cover damage caused by exposure with the plug missing, open or improperly seated; submersion; or charging while the product or port is wet. This exclusion does not remove coverage for defects in materials or workmanship during supported use or limit rights provided by applicable law.

Using a third-party part, accessory or service does not automatically void the warranty. An exclusion applies to damage caused by that part, accessory or work, not to unrelated defects. A failure during supported use is not automatically excluded merely because the product has been exposed to rain, splash or other permitted conditions.

This warranty covers product defects; it does not promise catches, uninterrupted connectivity, perfect event detection or continuous third-party data availability. Those limitations do not exclude an otherwise covered hardware defect.

How to obtain service

1. Contact support@excelscion.com with a description of the problem, purchase or order information, and the rod's serial number if available. We may request reasonable additional information or photographs to assess the claim. We will consider reasonable alternative proof of purchase when an original receipt is unavailable; product registration is not a condition of coverage.
2. Stop using or charging any product showing damage, swelling, leakage, unusual heat, odor or other safety concerns. Tell us about those conditions when requesting assistance.
3. Obtain our return and packing instructions before shipping anything. Do not send a damaged or suspect lithium-battery product using an ordinary return label without our specific instructions.

For a request outside warranty coverage, we will explain the reason and provide a quote for any proposed paid repair, shipping or other charges. We will obtain your agreement before incurring those charges. A warranty request does not itself authorize paid work.

Your rights and safety reports

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Nothing in this warranty excludes or limits applicable implied warranties or rights and remedies that cannot lawfully be excluded or limited. We do not condition safety reporting, recall participation or legally required corrective remedies on warranty eligibility or expiration.

If other Excelscion terms conflict with this warranty concerning its coverage or service, this warranty controls to the extent of that conflict, subject to applicable law.